Refund policy

Return & Refund Policy

At Grace and Buttercream, every product is made to order just for you. Because our items are custom printed and fulfilled by a third-party print partner, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, change of mind, or personal preference.

Damaged or Defective Items: If your order arrives damaged, defective, or with a printing error, we will make it right! Please contact us within 7 days of delivery at Support@graceandbuttercream.com with:

• Your order number
• A clear photo of the item and the issue

We will work with our printer to arrange a replacement or refund at no cost to you. You have 30 days to return your damaged or defective items. 

Lost or Missing Orders If your order hasn't arrived within the estimated delivery window, please reach out to us at Support@graceandbuttercream.com and we'll investigate right away.

Order Cancellations Because production begins shortly after an order is placed, cancellations must be requested within 24 hours of purchase. Please email Support@graceandbuttercream.com as soon as possible if you need to cancel.

Questions? We're here to help! Reach out anytime at Support@graceandbuttercream.com.

This policy is subject to change, but we'll always keep it reasonable.